It’s been a while since I updated what’s going on around here.
First, a bit of background. Our 2 year old, Teddy, was born with kidney failure. On July 18, 2013, he received a kidney transplant. Though we had some initial bumps, the last two or three months have been remarkably smooth, and we’re hopeful that we might be able to have a few years of healthy, normal life. However, kidney transplant kids tend to have a remarkably high rate of hospital admissions, and these admissions can come out of nowhere. I can’t predict these admissions, and we will continue to work under the caveat that I may have to close things down briefly with very little notice.
Please order with confidence! As always, I have contingency plans in place for sudden hospitalizations, and I’m not going to run off with your money. I try my best to stay in contact with customers whose orders end up in limbo, and I have friends who can come in and complete your orders if needed. All custom work, as explained at the time a customer originally requests a custom spot, is simply put on hold for the duration of any admission.
Teddy’s medical needs are still such that a considerable part of my day is spent doing things with him that “regular” toddlers just don’t need – on top of all the regular toddler stuff. We also still have a considerable number of doctor’s appointments, therapy appointments, etc. I’m still working reduced hours compared to my “pre Teddy” schedule, and keeping slightly lower inventory levels.
I process and mail orders once a week (usually over the weekend). I try to answer emails and phone calls two or three times a week. I am not in my office every day. Generally speaking, I can’t promise to respond to your emails within 24 hours. Even beyond Teddy’s needs, we are a family of five. A family of five who sometimes get sick, leave town, have a few remarkably busy days, etc. I work in my basement, not in an office. I work around my family, not apart from them. If it is really important to you to order from a business that will respond to any communication immediately, then I would respectfully suggest that we are not the right place for you. If it’s really important to you to order from a business that is run by a human who works really hard to provide you with amazingly awesome products at reasonable prices, then I’d suggest you’re in exactly the right place!
Please do not ever feel bad about emailing, calling, asking me to make something for you, placing a special order, or emailing to check on status of your order. That’s why I’m open! If it’s taking longer than you think it should to receive a response, by all means, contact us again – things do get overlooked from time to time. But also please remember that I’m just simply not available to Wallypop 24 hours a day.