I feel like a broken record sometimes, when people email to ask about sending something in for a repair, or even for a return. “Please don’t use a paper envelope – use a box or a polymailer, or even a padded envelope, but not a paper envelope.”
I usually include an anecdote about the time I received an empty half of an envelope in the mail. The diapers inside had disappeared, and the return address label was, I assume, still affixed to the other half of the envelope. I’ve received numerous other paper envelopes of diapers that have just been mutilated and are lucky to have arrived with all the pieces present.
So over the weekend, I received another paper envelope with a diaper to be repaired. And I remembered to take a picture of the packaging. It’s above. The envelope was not too far from ripping completely apart, and chances are the diaper would be lost. So, please, if you value the items you’re sending here, spring for a polymailer, or use a box. (Some people opt to use a paper envelope but tape the heck out of it – this actually means that I have to use scissors to open the envelope and raises the risk that I will accidentally cut into your diaper.)