I’m noticing that EVERYONE issues privacy statements these days. I’m pretty certain that nobody reads them. But I thought I’d issue my own statement.
Wallypop uses the identifying information you provide to us to process your orders. Without your address, we would not be able to mail you things. Without your first and last name, it is difficult to mail you things and nearly impossible to process your credit card. Without a phone number or working email address that you actually check on a regular basis, it is difficult to get any questions or problems resolved in a timely fashion.
If you ask to be added to our mailing list, you are.
If you don’t, you’re not.
I don’t even save your email address if you haven’t asked to be added to the list, and if you have asked to be added to the list, I don’t pair your email address with your name.
I lack the time to do any sort of creative cataloging of the identifying information of my customers and I wouldn’t know who to sell your information to even if I wanted to, which I don’t.
Your name, address, and phone number are entered into my invoice program, where they will reside until the end of time. It’s a secure file, protected by a password, but in all honesty, for most of you, this is information that anyone with a phone book could obtain. I don’t legally need to hold on to old customer contact information, but I do so in case there is ever a need to contact you about the products you have purchased.
Your credit card information resides on the secure server that handles my order intake, protected by two passwords and encrypted. The credit card processor has won all sorts of awards for security. After I process your card, the information is discarded within about 2 weeks (it’s an automatic process, and I put it out for two weeks because of the large number of requests I get to just add one more thing and put it on the same card). I don’t hang on to your card information. At all. It is never downloaded to my computer, never printed, never written down. On the rare occasion that I need to write down the credit card information of a phone order or an in-person order, I shred the card number as soon as I run the card. I’m obsessive about this, because I do not want the responsibility of having your credit card information sitting around.
That’s it. That’s what we do with your stuff.